1. Introduction

Mama Transform ("we," "us," "our") operates the Year of You program ("the Program"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By enrolling in the Program, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Full name
• Email address
• Phone number (optional)
• Billing address
• Payment information (processed via Stripe)

Program Participation:

• Worksheets and exercise responses
• Community posts and comments
• 1:1 session notes (for coaching purposes)
• Questions submitted for live calls
• Pre-lesson check-in responses

Communications:

• Emails you send us
• Support requests
• Feedback and survey responses

2.2 Information Collected Automatically

Usage Data:

• Login dates and times
• Lesson completion status
• Pages viewed in member portal
• Time spent on lessons
• Community activity (posts, comments, reactions)

Technical Data:

• IP address
• Browser type and version
• Device type
• Operating system
• Cookie data

3. How We Use Your Information

3.1 Deliver the Program

• Provide access to member portal
• Send course content and materials
• Process payments
• Schedule and conduct 1:1 sessions
• Host live calls and community
• Track your progress through the Program

3.2 Communicate With You

• Send welcome and onboarding emails
• Deliver automated email sequences
• Send live call reminders
• Provide Program updates and announcements
• Respond to support requests
• Send replay notifications

3.3 Improve the Program

• Analyze usage patterns
• Identify popular lessons and features
• Troubleshoot technical issues
• Gather feedback for improvements
• Monitor completion rates

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers:

Simplero:

• Hosts member portal and course content
• Manages email communications
• Processes community interactions

Stripe:

• Processes payments securely
• We do NOT see or store your full credit card information
• Stripe's privacy policy: https://stripe.com/privacy

Zoom:

• Hosts live calls
• Records sessions (video and audio)
• Attendance tracking

4.2 Community Visibility

4.3 We Do NOT Sell Your Information

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking

5.1 What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and remember your preferences.

5.2 How We Use Cookies

Essential Cookies:

• Keep you logged into the member portal
• Remember your settings and preferences
• Ensure security and functionality

Analytics Cookies:

• Understand how you use the portal
• Track lesson completion
• Identify technical issues
• Improve user experience

6. Data Security

6.1 How We Protect Your Information

We implement reasonable security measures:

• Secure server hosting (SSL/TLS encryption)
• Encrypted payment processing via Stripe
• Password-protected member portal
• Regular security updates
• Access controls limiting who can view your data

6.2 Your Responsibility

You are responsible for:

• Keeping your password secure
• Not sharing login credentials
• Logging out of shared devices
• Notifying us of unauthorized access

7. Data Retention

During Your Enrollment:

We retain all account and program data for the duration of your 13-month access period.

After Your Access Ends:

• Account information: 7 years (for financial/legal compliance)
• Payment records: 7 years (required for tax purposes)
• Program participation data: 2 years
• Email addresses: Until you unsubscribe

8. Your Rights

8.1 Access Your Information

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data
• View your activity within the member portal

8.2 Correct Your Information

You may update your account information in the member portal or request corrections to inaccurate data.

8.3 Delete Your Information

You may request deletion of your personal information, subject to legal retention requirements.

8.4 Opt-Out of Communications

• Unsubscribe from marketing emails (click "unsubscribe" in any email)
• Opt out of non-essential communications
• Continue receiving transactional emails (purchase confirmations, live call reminders, etc.)

9. Children's Privacy

The Program is intended for adults 18 years and older. We do not knowingly collect information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated "Last Updated" date. Continued use of the Program after changes constitutes acceptance of the new policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights:

• Email: support@mamatransform.com
• Response time: Within 48 hours

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